Refund & Shipping Policy for CoolInvites.com

1. Introduction

Welcome to CoolInvites.com (“Company,” “we,” “us,” or “our”). This Refund & Shipping Policy outlines the terms and conditions regarding the delivery of digital products and our refund practices. By purchasing from our website, you agree to these terms.

2. Refund Policy

• General Policy: Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once a purchase is completed. This policy is in place because digital products cannot be returned.
• Exceptions: Refunds may be granted under the following circumstances:
  • Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us for a refund of the duplicate transaction.
  • Technical Issues: If you experience technical problems that prevent you from accessing or using the product as intended, and our support team cannot resolve the issue, a refund may be considered.
• Refund Request Process:
  • Timeframe: Refund requests must be submitted within 48 hours of the purchase date.
  • Procedure: To request a refund, contact our customer support at support@coolinvites.com with your order number, the email address used for the purchase, and a detailed description of the issue.
  • Review Process: We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 7 business days.

3. Shipping Policy

• Digital Delivery: All products o􀆯ered on CoolInvites.com are digital and delivered electronically. There are no physical items shipped.
• Delivery Process:
  • Access: Upon successful payment, you will receive an email confirmation with a link to access your purchased video invitation.
  • Timing: This email is typically sent within 24hrs of your purchase. If you do not receive it within 24hrs, please check your spam or junk folder. If no email is received, please contact us at support@coolinvites.com with your order number.
• Troubleshooting Delivery Issues:
  • Email Filtering: Ensure that emails from coolinvites.com are not blocked or sent to your spam folder.
  • Download Problems: If you encounter issues downloading or accessing your product, contact our customer support for assistance.

4. Customer Support

If you have questions or need assistance with your purchase, our customer support team is here to help.

• Contact Information:
  • Email: support@coolinvites.com
  • Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

5. Modifications to the Policy

We reserve the right to update or modify this Refund & Shipping Policy at any time. Significant changes will be communicated to customers via email or a notice on our website. Continued use of our services after such changes constitutes acceptance of the new terms.